Is there a limit on promo code credits I can avail? Once a promo code is applied, your credits become available on your account. There is, however, a limit of $10 on the credit available for each order for all promo codes. Remaining credits are applied to subsequent orders.
How to add items to an existing order? You can only add additional items to your order if the store shopper has not started preparing it (Order is in "submitted" stage). If the order is under preparation by store, you may call to add items. It is up to the store to accept your request. 1. To add an item Go to Orders -> Choose the current order -> You will see a + button on the orde
How to add less than 1 lb of a produce item? We understand that you may want to add some produce items such as Thai Chilli quantity lower than 1 lb. Just follow the steps below to add lower than 1 lb quantity. Note that this feature is available only for a few items. Let us know if you really think this feature would be good for some other produce items by emailing us at email@example.com
What happened if the item I ordered is out of stock? Can I set replacement options? Sometimes ordered items may be out of stock in-store. For such a case, you can set replacement options to guide the store shopper. For each item in an order, you can specify "Replace with Best Match" (Default) or "Don't Replace" or "Replace with Specific Items". Store provides with the replacement accordingly. Please see the animated video how to g
Change in Produce/Bulk/Meat Quantity Please note that the weight of items may differ from original weight you choose in the app for items like Produce, Bulk or Meat items etc. We instruct our shoppers to keep the weight as close as possible for the items. But it is extremely hard to weight the produce exactly to originally ordered quantity. You are charged based on the final weight of
How to cancel your order? In case, you want to cancel the order, please go to the AVOCADO App. Go to Menu -> Orders -> Select your order and you can cancel the order by clicking the Cancel button as in the image below.
Making Changes to Your Order You can make changes to your order after placing your order 1. Add an Item You can only add additional items to your order if the store shopper has not started preparing it (Order is in "submitted" stage). If the order is under preparation by store, you may call to add items. It is up to the store to accept your request. To add an item Go to Orders
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